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24/7 Customer Service Desk and Technical support

We have a specialised 24/7 in-house NOC (Network Operation Centre), providing technical support, maintenance, proactive monitoring and remote problem resolution, before they impact healthcare delivery and patient care.

Efficiency and Control

  • Asset Inventory Management
  • Configuration Management
  • Upgrades and Security patches roll out
  • Monitoring of integrations with 3rd Party

Core Services

  • Helpdesk to medical staff and patients
  • Technical support to the medical staff at the property
  • Advanced replacement Management
  • Access authentication password changes
  • Routine systems Backup and Restore
  • Remote monitoring and maintenance

Data-Driven Insights

  • Reporting (Call and ticket stats, Usage, Device and Bandwidth report)

On-site technical support

Our Subsidiaries and Service Partners are ready to provide remote or local support on demand wherever you need us!

 How does our customer service work?

We’re here to help you!

Our customer service team is available 24/7/365 and is ready to help you, whether you need assistance or dedicated support.

Customer Success

Rely on our Customer Services organisation to help you. How can you reach us? By phone, email or web form.

Contact us

Technical Assistance

Thanks to our technical team and certified service partners, we provide local support on demand in several countries.

Request support